Terms of Service

Southern Charm Rentals provides an online rental management platform that helps landlords advertise and manage properties, invite tenants, collect rent and related payments, coordinate maintenance requests, share documents such as leases, and communicate regarding the rental relationship. We may add, modify, or discontinue features over time with reasonable notice where appropriate.

We are not a broker, insurer, lender, title company, or legal advisor. Nothing on the Service constitutes legal, tax, accounting, or investment advice. You are responsible for complying with all applicable landlord and tenant laws, fair housing requirements, licenses, permits, and regulations in your jurisdiction.

You must provide accurate registration information and keep your account credentials confidential. You are responsible for all activity under your account. Notify us promptly if you suspect unauthorized access.

You must be at least eighteen (18) years old and able to enter a binding agreement. You represent that you have authority to bind any organization on whose behalf you register.

If you use the Service as a landlord or property manager, you agree to:

• Maintain truthful listings and accurately describe properties, rents, fees, and tenancy terms offered through the platform.
• Use payout and payment tools only for legitimate rental-related transactions and in accordance with our payment provider's rules and applicable law.
• Respond to maintenance matters and tenant communications you receive through the Service in a lawful and professional manner.
• Safeguard tenant and applicant information and use it only for lawful rental purposes permitted by applicable privacy and fair housing laws.

If you use the Service as a tenant, you agree to:

• Accept invitations and create accounts using the email address specified by your landlord unless we permit otherwise.
• Pay amounts you authorize through the payment flows provided, subject to your lease and applicable law.
• Submit maintenance requests and communications honestly and only for genuine issues relating to your tenancy.
• Not misuse messaging, uploads, or support channels to harass, spam, or harm others.

Payments may be processed by Stripe, Inc. or its affiliates (“Stripe”) and subject to Stripe's terms and privacy policies. Southern Charm Rentals does not store complete payment card numbers on its own servers as part of our standard Stripe integration; card and bank details are handled by Stripe in accordance with their documentation.

You authorize us and our payment partners to initiate charges or transfers you approve through the Service. You are responsible for disputes with your financial institution except where mandatory law provides otherwise.

You may not use the Service to:

• Violate any law or infringe third-party rights.
• Discriminate in housing or employment in violation of federal, state, or local fair housing or civil rights laws.
• Upload malware, scrape or overload our systems without permission, or attempt unauthorized access to accounts, data, or networks.
• Transmit fraudulent, deceptive, threatening, harassing, or obscene material.
• Circumvent fees owed to Southern Charm Rentals or misuse trials, referrals, or promotions.

You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms, create risk or legal exposure for us or others, or where required by law.

Provisions that by their nature should survive (including disclaimers, limitations of liability, and governing law) will survive termination.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOUTHERN CHARM RENTALS AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100). WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, DATA, OR GOODWILL.

Some jurisdictions do not allow certain limitations; in those jurisdictions our liability is limited to the fullest extent permitted by law.

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles. You agree that the state and federal courts located in Georgia shall have exclusive jurisdiction over disputes arising from these Terms or the Service, subject to applicable arbitration or small-claims rules where enforceable.

For questions about these Terms, contact us at support@southerncharm.capital, or write to Southern Charm Rentals, c/o Southern Charm Capital, State of Georgia, United States.