Privacy Policy

Depending on how you use the Service, we may collect:

• Account data: name, email address, password hash, role (landlord or tenant), and profile details you provide.
• Property and tenancy data: property names and addresses, unit identifiers, lease-related metadata, maintenance requests, documents you upload, and messages sent through the Service.
• Payment-related data:billing details and transaction records. Card and bank account numbers are processed by Stripe; we generally receive tokens, identifiers, and payment status (not full card numbers stored on our infrastructure in the ordinary course).
• Technical data: IP address, device type, browser type, approximate location derived from IP, cookies, and similar technologies (see Cookies below).

We use information to:

• Provide, operate, and improve the Service.
• Authenticate users, send transactional emails (e.g., invites, receipts, maintenance updates), and enforce our Terms of Service.
• Process payments and payouts through integrated payment providers where you authorize them.
• Maintain security, detect fraud, and comply with legal obligations.
• Analyze aggregated or de-identified usage to improve product experience.

We do not sell your personal information. We may share information with service providers who assist us under contractual safeguards:

• Stripe: payment processing, Connect payouts, and related fraud prevention, subject to Stripe's privacy policy.
• Resend: delivering transactional and product emails on our behalf.
• Infrastructure partners (hosted database, authentication, and file storage for application data you generate through the Service).

We may also disclose information if required by law, court order, or to protect rights, safety, or security of users and the public.

We implement administrative, technical, and organizational measures designed to protect information appropriate to the sensitivity of the Service. No method of transmission over the Internet is completely secure; we cannot guarantee absolute security.

Depending on where you live, you may have rights to access, correct, delete, or export personal information, or to object to or restrict certain processing. To exercise these rights, contact us using the information below. We may verify your request before responding.

If you believe we have processed information unlawfully, you may also lodge a complaint with your local data protection authority where applicable.

We use cookies and similar technologies to maintain sessions, remember preferences, measure performance, and improve the Service. You can control cookies through your browser settings; disabling cookies may affect functionality.

We retain information as long as necessary to provide the Service, comply with legal obligations (including tax and accounting records), resolve disputes, and enforce agreements. Retention periods may vary by data category and jurisdiction.

The Service is not directed at children under thirteen (13). We do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. We will post the revised policy with a new “Last updated” date and, where appropriate, notify you by email or through the Service.

This Privacy Policy is governed by the laws of the State of Georgia, without regard to conflict-of-law principles, except where preempted by applicable privacy regulations.

For privacy-related requests or questions, contact support@southerncharm.capital.